Privacy Policy
Last updated: 8-7-2026
Apex Comfort Heating and Air ("we," "us," or "our") respects your privacy. This Privacy Policy explains what information we collect, how we use it, and the choices you have.
By using our website at https://apexcomforthvac.com or contacting us by phone, text, or web form, you agree to the practices described here.
Information We Collect
Information you give us directly. When you submit a quote request, use our text/chat widget, or call us, we may collect your name, phone number, email address (if provided), service address, and any details you share about your heating or cooling needs.
Information collected automatically. When you visit our website, we may automatically collect your IP address, browser type and version, device type, pages viewed, time spent on the site, and the website you came from.
Information from your interactions with us. Records of calls, text messages, and web chats you exchange with us, including appointment history and service records.
We do not knowingly collect information from anyone under the age of 16.
How We Use Your Information
We use the information we collect to:
Respond to your quote requests, questions, and service calls
Schedule, confirm, and remind you about appointments
Send you service updates and follow-up messages
Send occasional offers or promotions (only if you have consented)
Request feedback or reviews after completed work
Improve our website and services
Maintain records required for our business and legal obligations
Text Messaging (SMS) — Important
Consent. By providing your phone number and checking the consent box on our forms, or by texting us first, you agree to receive calls and text messages from Apex Comfort Heating and Air about your service request, appointment updates, and occasional offers. These messages may be sent using automated technology. Consent is not a condition of purchase.
Message frequency and cost. Message frequency varies depending on your interaction with us. Message and data rates may apply.
Opting out. You can opt out of text messages at any time by replying STOP to any message you receive from us. You will receive one confirmation message, and no further marketing texts will be sent. To opt back in, reply START. For help, reply HELP or contact us at +1 234-516-2268.
We do not sell or share your mobile information. No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Information sharing to subcontractors in support services, such as customer service and messaging platforms, is permitted only to help us deliver the messages you have requested. All other use, sharing, or sale of mobile opt-in data is prohibited.
Cookies and Tracking
Our website uses cookies and similar technologies to make the site work properly, remember your preferences, and understand how visitors use our pages.
Types of cookies we may use:
Essential cookies — required for the website and forms to function
Analytics cookies — help us see which pages are visited and how the site performs
Chat widget cookies — allow our text/chat widget to remember your conversation
Most browsers let you block or delete cookies through their settings. Blocking essential cookies may prevent parts of our site, including our quote form and chat widget, from working correctly.
How We Share Information
We do not sell your personal information.
We share information only with:
Service providers who help us operate our business — for example, our customer relationship management platform, phone and messaging providers, scheduling tools, and payment processors. These providers may only use your information to perform services for us.
Legal and safety — when required by law, subpoena, or to protect the rights, property, or safety of our business, our customers, or the public.
Business transfers — if our business is sold or merged, customer information may be transferred as part of that transaction.
As stated above, mobile phone numbers and SMS consent are never shared for third-party marketing.
Data Retention
We keep your information for as long as needed to provide our services, maintain business and service records, and comply with legal or tax obligations. When information is no longer needed, we delete or anonymize it.
Your Choices and Rights
You may:
Opt out of text messages by replying STOP
Unsubscribe from emails using the link in any marketing email
Request a copy of the personal information we hold about you
Request correction or deletion of your information
Ask us to stop contacting you entirely
To make any of these requests, contact us at [email protected] or +1 234-516-2268. We will respond within a reasonable time, and within any period required by applicable law.
Security
We use reasonable administrative, technical, and physical safeguards to protect your information. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.
Third-Party Links
Our website may link to other websites, such as Google, financing partners, or manufacturer pages. We are not responsible for the privacy practices or content of those sites. We encourage you to read their privacy policies.
Changes to This Policy
We may update this Privacy Policy from time to time. When we do, we will revise the "Last updated" date at the top of this page. Continued use of our website or services after changes are posted means you accept the updated policy.
Contact Us
If you have questions about this Privacy Policy or how we handle your information:
Apex Comfort Heating and Air 123 Demo St, Grove City, OH 43123 Phone: +1 234-516-2268 Email: [email protected] Web: https://apexcomforthvac.com